Terms of service

Once Never Twice

1. General

Once Never Twice operates as a dress rental boutique, offering evening and bridal gowns for rental only. Dresses are not for sale unless stated in writing.

By renting or consigning a dress, all parties agree to the following Terms & Conditions.

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CUSTOMER TERMS & CONDITIONS

2. Rental Period

Dresses are rented for one (1) day, with a maximum of two (2) days if approved by the shop.

• Dresses must be returned on the agreed date and time. Late returns may result in additional charges.

3. Fittings & Adjustments

• Minor size or style adjustments may be done when possible and approved by the shop.

• Any alterations remain the property of Once Never Twice and/or the supplier.

4. Payments & Deposits

• A 50% deposit of the rental price is required to confirm the booking.

• The remaining balance (full amount) must be paid on the rental due date before the dress is collected.

• A security deposit may be required and will be refunded after the dress is returned in acceptable condition.

• No refunds or exchanges are allowed once the booking is confirmed.

5. Dress Care & Damage

• Dresses are professionally cleaned by Once Never Twice.

• The client is fully responsible for the dress during the rental period.

• Any damage, stains, or loss will be charged according to the shop’s damage policy.

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SUPPLIER (CONSIGNMENT) TERMS & CONDITIONS

6. Consignment Duration

• Dresses are accepted on a fixed consignment period of one (1) year.

• During this period, the dress remains exclusively available at Once Never Twice for rental.

7. Revenue Share

• The supplier receives 40% of the rental price for each completed rental.

• Supplier payments are processed according to Once Never Twice’s internal payment schedule.

8. Rental Management

• Rental duration to clients is one (1) day, with a maximum of two (2) days.

• Once Never Twice manages fittings, bookings, cleaning, marketing, and client communication.

9. Dress Care & Responsibility

• Dresses are handled with professional care and cleaned after each rental.

• Normal wear is expected.

• Any major damage or loss will be handled according to the consignment agreement.

10. Withdrawal & Modifications

• Dresses may not be withdrawn before the end of the one-year consignment period without mutual written consent.

• Any amendments to the agreement must be approved by both parties.

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Governing Law

Once Never Twice operates in compliance with applicable local laws and regulations and is committed to fairness and transparency.